ITIL (IT Infrastructure Library)
Whether referring to private or public companies, all modern organizations understand the benefits that derive from IT-enabled business processes. However, only successful organizations realize the true potential behind aligning IT department objectives with general company objectives. This is because IT services management is not about technology, but about achieving company goals by using IT.
Infrastructure Library is a set of documents that offers recommendations which will help build a solid and organized framework for IT services management and infrastructure.